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Terms of Use

Welcome to Cyclepartpro.com (the “Site”, “we”, “our”, or “Company”).
These Terms of Use (“Terms”) govern your access to and use of our website and the purchase of products from our online store.
By using this Site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old to use this Site or purchase products.
This website is operated by a company registered in the United Kingdom.
However, our products are sold and shipped only within the United States, and transactions are intended for U.S. consumers.
By using this Site, you confirm that you have the legal capacity to enter into a binding agreement under applicable U.S. law.
2. Services & Shipping Region
2.1 We provide online retail services for bicycle parts and accessories, including:

  • Product browsing
  • Account registration
  • Shopping cart
  • Payment processing
  • Order tracking
  • Customer support

2.2 Shipping Area
We currently ship only within the United States.
Orders with shipping addresses outside the U.S. will not be processed.
2.3 We make no representation that the Site is appropriate or available for use outside the United States.
3. User Accounts
If you create an account, you agree to:

  • Provide accurate U.S. shipping/contact information
  • Keep information updated
  • Maintain account security

You are responsible for all activity under your account.
We may suspend or terminate accounts involved in fraud, abuse, or violations.
4. Product Information & Pricing
We strive for accuracy in product descriptions and images.
However:

  • Minor variations may occur
  • Colors may differ by screen
  • Dimensions may vary slightly

We reserve the right to cancel orders if pricing or listing errors occur and issue a full refund.
5. Orders & Fulfillment
5.1 Order Acceptance
Orders are processed within 1–3 business days (excluding U.S. federal holidays).
We may cancel orders for:

  • Out-of-stock items
  • Payment issues
  • Fraud risk
  • Incorrect pricing
  • Non-U.S. shipping address

5.2 Shipping
Orders ship within the United States via major carriers (USPS, UPS, FedEx).
We may split shipments if necessary.
Shipping fees are calculated at checkout.
6. Payment
Payments are processed through secure third-party providers compliant with PCI-DSS standards.
We may:

  • Decline transactions
  • Request verification
  • Cancel suspicious orders

This helps prevent fraud and protect customers.
7. Returns & Refunds
7.1 Eligibility
Returns or exchanges are accepted within 7 days of delivery only for defective or damaged items.
Items must be:

  • Unused
  • In original packaging
  • Include all accessories

Non-defective items are not eligible for return due to the nature of bicycle accessories.
7.2 Process
Contact support with:

  • Order number
  • Photos of item
  • Photos of packaging

7.3 Refunds
After verification, refunds will be issued to the original payment method within a reasonable time.
Original shipping fees are non-refundable.
We cover return shipping for defective items.
8. Prohibited Conduct
You agree not to:

  • Use the Site for illegal purposes
  • Upload malware
  • Interfere with security
  • Impersonate others
  • Scrape or copy content
  • Violate intellectual property rights

We may terminate access for violations.
9. Intellectual Property
All content on this Site is owned by or licensed to the Company and protected by intellectual property laws.
You may not reproduce or distribute content without permission.
10. Third-Party Services
We may link to third-party services such as:

  • Payment providers
  • Shipping carriers
  • Analytics tools

We are not responsible for third-party policies or content.
11. Disclaimer
The Site is provided “as is” without warranties of any kind, express or implied.
We do not guarantee uninterrupted or error-free service.
12. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:

  • Indirect damages
  • Loss of profits
  • Data loss
  • Service interruptions

Nothing excludes liability where prohibited by law.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising from:

  • Your misuse of the Site
  • Violation of these Terms
  • Violation of any law

14. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
Any dispute shall be resolved by:
1.Good-faith negotiation
2.Binding arbitration in the United States
You agree to resolve disputes individually and waive class-action rights where permitted by law.
15. Changes to Terms
We may update these Terms at any time.
Continued use of the Site means you accept the updated Terms.
16. Entire Agreement
These Terms, together with our Privacy Policy and Shipping & Return Policy, constitute the entire agreement between you and the Company.
17. Contact
Company: CSJO LTD
Address: BARKAT HOUSE, SUITE 9, 116-118 FINCHLEY ROAD, LONDON, ENGLAND, NW3 5HT, UNITED KINGDOM
Email: [email protected]
Customer Service Hours: Monday–Friday
9:00 AM – 6:00 PM (Eastern Time, ET)