Shipping and Return Policy
Welcome to Cyclepartpro.com! We hope you enjoy your shopping experience. Below are detailed instructions for product shipping, delivery, returns, exchanges, and refunds.
1. Shipping
Shipping Area
Our products currently ship only within the United States.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Shipping Time
Delivery times vary by location and chosen shipping method, typically ranging from 3–7 business days for domestic U.S. delivery.
Shipping Costs
Shipping costs are calculated based on the order’s weight, volume, and delivery address. The system will automatically generate the shipping fee and display it in the total order amount during checkout. We strive to provide the most economical shipping options available.
Shipping Address
Please provide an accurate and complete shipping address and contact information when placing an order to ensure timely delivery. If you need to modify the shipping address, please contact our customer service team as soon as possible after order confirmation, and we will do our best to accommodate your request.
Delivery Receipt
All deliveries require a signature upon receipt for your protection. Please inspect the package’s exterior for damage upon delivery. If you find any package damage or product issues, contact our customer service team promptly.
Shipping Delays
In the event of extreme weather, natural disasters, or other force majeure events causing shipping delays, we will make every effort to arrange delivery as soon as possible. We will contact you promptly to discuss solutions for any delay caused by such events.
2. Returns & Exchanges
Eligibility
We only accept return or exchange requests within 7 days of delivery for defective or damaged bike accessories (mirrors, bags, lights, saddles & covers). Eligible items must be unused and in their original packaging with all accessories included.
Non-Returnable Items
Bike mirrors, bike bags, bike lights, and bike saddles & covers with no quality issues are not eligible for return or exchange due to the practical use characteristics of bike accessories.
Process
To initiate a return or exchange, please contact our customer service team with your order number and clear photos of the defective/damaged product and packaging for verification.
Refunds
Once we receive and inspect the returned item and confirm the quality issue, we will issue a full refund to your original payment method within a reasonable time.
Shipping Costs
Original shipping fees are non-refundable. We will cover the return shipping costs for defective or damaged items. Customers are responsible for return shipping costs for non-quality-related requests (which are not eligible for processing).
3. Damaged or Defective Items
If you receive a damaged or defective bicycle accessory, please notify us within 7 days of delivery and provide photos of the defective product and its original packaging. After verification, we will arrange a free replacement or a full refund and cover all related shipping costs.
4. Contact Us
For any questions about shipping, returns, or exchanges, please contact our customer service team:
Company Name: CSJO LTD
Address: BARKAT HOUSE, SUITE 9, 116-118 FINCHLEY ROAD, LONDON, ENGLAND, NW3 5HT, UNITED KINGDOM
Email: [email protected]
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time, ET)